Contact Royal Essence

We’re Here to Help

Have a question about a fragrance, your order or delivery? Send us a message and our customer support team will assist you.

Email Us

Send us your question and include your order number when contacting us about an existing order.

royalessence791@gmail.com

Response Time

Our support team aims to respond to customer messages as quickly as possible.

Usually within 1–2 business days

Order Support

Keep your order number ready

Send a Message

How Can We Assist You?

Complete the form with your details and tell us how we can help. Providing complete information allows our team to respond more effectively.

For order-related concerns, please include your order number and the email address used when placing the order.

Damaged or incorrect product?

Mention the issue in your message. Our team may ask you to provide clear photos or a video of the product and packaging.

Full name *

Email address *

Phone number

Order number

How can we help? *

Subject *

Message *

The information you provide will only be used to respond to your inquiry and provide customer support.

Common Questions

Before You Contact Us

How long does it take to receive a response?

Our customer support team usually responds within one to two business days. Response times may be longer during public holidays or periods of high order volume.

What information should I provide about my order?

Include your full name, email address, order number and a clear explanation of your concern. This helps us locate your order and assist you more quickly.

What should I do if my perfume arrives damaged?

Contact us as soon as possible and keep the product and original packaging. We may request clear photos or a video showing the perfume, packaging and damage.

Can I request a return through this form?

Yes. Select “Return or refund” from the form and include your order number and reason for the request. Returns must meet the requirements stated in our return and refund policy.

Direct Support