Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the perfume must be in the same condition in which you received it. It must be unused, unopened, undamaged, and in its original packaging with all seals, labels, and accessories intact. You will also need to provide your receipt or proof of purchase.

To request a return, please contact us at royalessence791@gmail.com. Returns must be sent to the following address:

[INSERT RETURN ADDRESS]

Once your return request is accepted, we will provide instructions on how and where to send your package. Items returned without contacting us and receiving approval first will not be accepted.

Delivery and Return Charges

If you have received your order and choose to return it for reasons other than receiving a damaged, defective, or incorrect product, the original delivery charges will be deducted from your refund.

Any return shipping charges will also be the customer’s responsibility unless the product was damaged, defective, or incorrectly delivered.

Original delivery charges are non-refundable for customer-initiated returns.

For any return-related questions, please contact us at royalessence791@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

Contact us as soon as possible if your perfume is damaged, defective, leaking, or different from the product you ordered. Please provide clear photos or videos of the product and packaging so that we can review the issue and provide an appropriate solution.

Where the issue is confirmed to be our fault, the customer will not be charged for return delivery, and the original delivery charges will not be deducted from the refund.

Non-Returnable Items

For hygiene, quality, and safety reasons, perfumes that have been opened, sprayed, tested, used, damaged after delivery, or removed from their original sealed packaging cannot be returned.

We also cannot accept returns for:

• Customized or personalized products

• Gift cards

• Clearance or final-sale items

• Products returned more than 7 days after delivery

• Products without their original packaging, seals, or proof of purchase

Please contact us before returning your order if you have any questions about whether your item is eligible for a return.

Exchanges

The fastest way to receive a different product is to request a return for the original item. Once the return has been accepted, you may place a separate order for the new product.

Any applicable delivery charges may apply to the new order.

European Union 14-Day Cooling-Off Period

Where required by applicable European Union consumer law, customers receiving merchandise within the European Union may have the right to cancel or return an eligible order within 14 days without providing a reason.

The item must be unused, unopened, and in its original condition and packaging, with all seals and labels intact. Proof of purchase will also be required.

This right may not apply to sealed goods that are unsuitable for return due to health protection or hygiene reasons once the seal has been broken.

Refunds

We will notify you after we receive and inspect your returned item. We will then inform you whether your refund has been approved or rejected.

If approved, the refundable amount will be returned to your original payment method within 10 business days. The original delivery charges and any applicable return shipping charges will be deducted from customer-initiated returns.

Please remember that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at royalessence791@gmail.com.