Royal Essence Customer Care

Return & Refund Policy

We want every Royal Essence customer to shop with confidence. Please read the following return conditions, delivery-charge rules and refund process before submitting a request.

7-Day Return Window

Eligible return requests must be submitted within seven calendar days after receiving the order.

Unopened Perfumes Only

The perfume must remain unused, unopened, sealed and inside its complete original packaging.

Delivery Fee Deduction

Original delivery charges are deducted when a customer chooses to return an otherwise correct and undamaged order.

Please Read Carefully

Complete Returns Process

This policy applies to products purchased directly from Royal Essence. All returns must be approved by our customer support team before any product is sent back.

Seven-Day Return Window

Royal Essence provides a 7-day return policy. This means you have seven calendar days after receiving your order to contact us and submit a return request.

The seven-day period begins on the date the courier marks your order as delivered.

Return requests submitted after the seven-day return window may not be accepted unless applicable consumer law requires otherwise.

Return Eligibility

To qualify for a return, your product must meet all the following requirements:

The return request was submitted within seven days of delivery.
The perfume has not been opened, sprayed, tested or used.
The original bottle seal and product wrapping remain completely intact.
The perfume bottle, box and packaging are in the same condition in which they were received.
All labels, accessories, inserts and promotional materials are included.
The customer provides a receipt, order confirmation or valid proof of purchase.
The product was purchased directly from Royal Essence.

Unopened and sealed	Eligible for inspection when all other return conditions are satisfied.
Opened or sprayed	Not eligible for return due to hygiene, safety and product integrity concerns.
Damaged packaging	Not eligible when the packaging was damaged by the customer after delivery.
Missing box or accessories	Not eligible unless Royal Essence confirms otherwise.
Requested after seven days	Not eligible unless mandatory consumer law provides a longer period.

How to Request a Return

Do not send a product back before contacting Royal Essence. Follow these steps to request a return:

Email us at royalessence791@gmail.com .
Provide your full name, order number and the contact details used when placing the order.
Tell us which product you want to return and explain the reason for your request.
Attach clear photographs of the unopened product, bottle, seal, box and packaging.
Wait for our support team to review and approve your return.
After approval, follow the return instructions provided by Royal Essence.

Return Approval Is Required

Products returned without contacting Royal Essence and receiving approval first will not be accepted.

Return Address

INSERT YOUR COMPLETE RETURN ADDRESS HERE

Delivery and Return Charges

When a customer receives the correct product in good condition and later chooses to return it because of a change of mind, personal preference, incorrect selection or another customer-related reason, the original delivery charges are non-refundable.

Delivery Charges Will Be Deducted

The original delivery fee will be deducted from the approved refund amount. The customer will also be responsible for the courier cost of returning the product to Royal Essence.

Customer-Initiated Returns

Original delivery charges are non-refundable.
The original delivery fee will be deducted from the refund.
Return courier charges must be paid by the customer.
The customer is responsible for securely packaging the returned perfume.
Royal Essence is not responsible for returned products lost or damaged during return shipping when the customer selected the courier.

Royal Essence Error

If we confirm that the product was damaged, defective, leaking or different from the product ordered, the original delivery charges will not be deducted from the approved refund.

Where appropriate, Royal Essence will arrange or cover reasonable return delivery charges for a confirmed damaged, defective or incorrect item.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it. Contact Royal Essence as soon as possible if:

The perfume bottle is broken, cracked or leaking.
The product or packaging was damaged during delivery.
The perfume appears to be defective.
You received a different product from the one ordered.
A product is missing from your order.

Your message should include your order number and clear photos or a video showing:

The courier packaging.
The product box.
The perfume bottle and seal.
The damage, leakage or incorrect product.

Keep the product and all original packaging until our support team has completed its review. Do not discard or return the product before receiving instructions.

Royal Essence may reject damage claims where sufficient evidence is not provided or the reported damage occurred after delivery.

Non-Returnable Items

For hygiene, quality, safety and product-integrity reasons, the following products cannot be returned:

Perfumes that have been opened, sprayed, tested or used.
Products with a broken, removed or altered seal.
Products damaged after delivery because of misuse, improper storage or incorrect handling.
Products without their original box, labels, accessories or complete packaging.
Personalized, customized or specially ordered products.
Gift cards or store-credit vouchers.
Clearance products, final-sale products or items clearly marked as non-returnable.
Free gifts, samples and promotional products supplied with an order.
Products purchased from another seller or third-party store.
Return requests made after the applicable return period.

Exchanges

Royal Essence does not directly exchange one perfume for another perfume.

To purchase a different fragrance, request a return for the original eligible product. Once the return is approved, you may place a separate order for the new product.

Delivery charges for the new order will apply unless the replacement is required because Royal Essence delivered a confirmed damaged, defective or incorrect product.

An exchange or replacement remains subject to product availability.

Order Cancellations

We may be able to cancel or modify an order only before it has been processed, packed or handed over to the courier.

Once the order has been dispatched, it cannot be cancelled as an unshipped order. The customer must receive the parcel and follow the applicable return process.

When a dispatched order is returned for a customer-related reason, delivery and return charges may be deducted from the refund.

Refund Process

Royal Essence will notify you after receiving and inspecting the returned product.

The inspection will confirm whether the returned product meets the conditions of this policy. We will then notify you whether the refund has been approved or rejected.

Approved Refunds

When approved, the refundable amount will be returned through the original payment method, where possible, within 10 business days.

For customer-initiated returns, the refund will exclude the original delivery charges. Return courier charges will also remain the customer’s responsibility.

Bank Processing Time

Banks, card providers and payment services may require additional time to process and display the refunded amount. This processing time is outside the control of Royal Essence.

Cash-on-Delivery Orders

For eligible cash-on-delivery refunds, Royal Essence may request the customer’s bank account or another supported payment method so that the approved refund can be issued.

The customer is responsible for providing complete and correct refund-payment information.

Delayed Refunds

If more than 15 business days have passed since Royal Essence approved your refund, contact: royalessence791@gmail.com

Reasons a Refund May Be Rejected

A return or refund may be rejected when:

The return request was submitted after the applicable return period.
The perfume was opened, sprayed, tested or used.
The seal was broken, removed or altered.
The product or packaging was damaged after delivery.
The returned product is missing its original box, accessories, labels or promotional items.
The returned product is different from the product originally delivered.
The customer did not provide valid proof of purchase.
The product was returned without prior approval.
The reported damage or defect could not be confirmed.

When a return is rejected after inspection, Royal Essence will notify the customer and explain the reason.

Mandatory Consumer Rights

This policy does not remove, limit or replace consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where applicable law provides a longer cancellation period, return period, product guarantee or another mandatory remedy, those legal rights will apply.

Customers located in a jurisdiction with additional mandatory consumer protections may contact Royal Essence for assistance.